Senior Manager, Client Experience, Consumer

Weber Shandwick Atlanta is looking for an engaging, curious, collaborative and results-oriented individual with outstanding client service and interaction skills, as well as proven writing, strategic planning, media and client relations to help drive the growth and success of a variety of accounts.

Client and Work

  • Liaises with clients and assists in client communications, including developing and coordinating routine account management materials, including timelines, activity reports, client documentation and project management support, as appropriate for size of account or office
  • Partners with diverse, cross-functional teams to ensure strong execution of programs in support of the client business objectives
  • Supports creative ideation on a consistent basis and provides thoughtful recommendations
  • Develops communication and media materials, and conducts media outreach (social media posts, fact sheets, pitch emails, backgrounders)
  • Develops targeted media lists and learn/follow clients’ priority media: top-tier, trade, a diverse mix of social influencers, etc.
  • Supports influencer identification, coordination and management, including conducting research, maintaining databases and coordinating activation logistics in partnership with our influencer experts
  • Monitors, analyzes and develops client coverage reports, leveraging industry measurement and listening tools to identify opportunities for growth and strategic evolution
  • Proactively identifies issues and recommends solutions based on category or competitive activity
  • Keeps pace with social media / digital industry trends and developments
  • Leads small teams to conduct pressing research on a wide range of issues, reviews and prepare executive summaries and/or analyses of information, as appropriate for size of account or office

Self Leadership and Team Effectiveness

  • Contributes to work plan of junior team members and helps guide their work
  • Serves as role model to team members, producing high quality work and continually updating manager on activity progress
  • Proactively contributes to inclusive team culture and consistently displays behaviors that support integration

Business Acumen

  • Grows understanding of financial aspects of accounts by supporting budget tracking and invoicing, maintaining fee and out-of-pocket trackers, and submitting purchase orders
  • Supports a healthy account and business through accurate time entry
  • Maintains a thorough understanding of clients’ business and industry
  • Familiarity with SOW in order to flag any out-of-scope client requests to manager

Growth and Business Development

  • Leverages understanding of client’s business to share ideas to help grow the account organically
  • Participates in meetings to support new business development/organic business growth opportunities as directed, including capturing notes, recaps, research, updating trackers and timelines (proactive/reactive pitches)
  • Develops new business acumen through supporting the development of pitch materials and shadowing elements of a pitch

Basic Qualifications: 

  • 5-7 years of related communications experience, preferably in an agency environment
  • Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization, but can also take direction
  • Ability to adapt quickly to changes
  • Ability to think critically about account work, ask questions as needed and effectively solve problems
  • Exceptional judgment when working with team members, client contacts and partners
  • Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels
  • Strong time management skills and attention to detail
  • Demonstrates ability to interact with senior level clients
  • Proficiency in Microsoft Office Suite, online services, and AP style writing is essential

Additional Qualifications:

  • Strong oral and written communication skills
  • Strong time management skills and attention to detail
  • Results-oriented
  • Team player

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Dental
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • MyDays – Flexible holiday schedules
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

To Apply: